Clear-Com Strengthens Partnership with Goldenduck to Enhance After-Sales Support in Thailand

	By providing high-quality support, Clear-Com ensures that its users can fully leverage the capabilities of their communication systems, leading to better outcomes and greater satisfaction, the company says.

Clear-Com announces it has fortified its long-standing partnership with Goldenduck, a leading AV solutions provider in Thailand. The AV industry in Thailand, much like in other regions, is marked by its fast-paced evolution and the increasing complexity of technologies being deployed. As the demand for communication solutions continues to grow, so does the need for reliable, efficient, and expert support services. Clear-Com's partnership with Goldenduck directly addresses this need by offering a comprehensive after-sales service package that far exceeds industry norms, the company says.

At the heart of this partnership lies Goldenduck's state-of-the-art service center, staffed by a team of fully trained pre-sales and commissioning engineers. These professionals bring a wealth of expertise and technical acumen, ensuring that every Clear-Com system operates at peak performance. The in-house repair center, equipped with the latest tools and technologies, further enhances this offering by minimising downtime and ensuring that issues are resolved swiftly and effectively.

Hans Chia, Clear-Com's regional sales manager for Southeast Asia, highlights the importance of this collaboration. "Our partnership with Goldenduck is a testament to our unwavering commitment to our customers in Thailand. In an industry where after-sales support can often be an afterthought, we are proud to offer a level of service that is both proactive and comprehensive. Goldenduck's expertise ensures that our customers receive not just a product, but a complete, end-to-end solution that includes ongoing support and maintenance."

Chanunkarn Boonmarkmee, a key figure at Goldenduck, shares her perspective on the partnership. "We are thrilled to continue our collaboration with Clear-Com, a brand that shares our commitment to excellence. Over the years, we have developed a deep understanding of Clear-Com's products and the unique needs of our customers. Our fully trained team is dedicated to ensuring that every Clear-Com system we support operates flawlessly, allowing our customers to focus on their core business without worrying about technical issues."

This partnership also reflects a broader trend in the AV industry, where after-sales support is becoming a crucial differentiator among brands. As technology becomes more advanced, the need for specialized support services grows. By aligning with Goldenduck, Clear-Com is not only addressing this demand but also setting a new standard for after-sales service in Thailand, the company says.

By providing high-quality support, Clear-Com ensures that its users can fully leverage the capabilities of their communication systems, leading to better outcomes and greater satisfaction, the company says.